Privacy Policy

Last updated: March 2026

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and service address when you schedule an appointment or contact us.

• Service Information: Details about your appliances, repair history, and service preferences.

• Payment Information: Payment method details processed securely through third-party payment processors.

• Website Usage: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.

How We Use Your Information

• To schedule and provide appliance repair services

• To communicate with you about appointments and follow-ups

• To process payments

• To send service reminders and promotional offers by phone, with your consent

• To improve our website and services

• To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors to complete transactions

• Service providers who assist with our operations, including review management and appointment follow-up tools

• Law enforcement when required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Customer contact and service records are retained for up to 7 years to support warranty follow-ups, repeat service requests, and legal compliance.

• Payment records are retained as required by applicable tax and financial regulations.

• Marketing consent records are retained until you withdraw consent.

To request deletion of your information, see Your Rights below.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. We use:

• Google Analytics 4 (GA4) to understand how visitors use our site, including which pages are visited and how users navigate to our site. We do not use Google Signals, so your visit is not linked to your Google account or used for cross-device tracking.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

California residents have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to know what personal information we collect, use, and share

• Right to delete your personal information

• Right to correct inaccurate personal information we hold about you

• Right to opt out of the sale or sharing of your personal information (we do not sell or share personal information)

• Right to limit use of sensitive personal information

• Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us using the information in the Contact Us section below. Although we do not sell or share personal information, California law requires us to provide an opt-out mechanism. You may use the “Do Not Sell or Share My Personal Information” link in our website footer to submit this request.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to opt out of communications, contact us:

• Phone: (650) 777-5552

• Email: skurepair@gmail.com

Written requests for data access, deletion, or correction will receive a response within 45 days as required by California law.