FAQs
What brands do you service?
1
We specialize in premium appliance brands including Sub-Zero, Wolf, Viking, Thermador, Miele, and Monogram and all High-End brands. Our technicians have 12+ years of experience working with high-end appliances.
Do you use original manufacturer parts?
2
Yes. We use only original manufacturer parts whenever possible to ensure reliable performance, safety, and long-lasting repairs.Yes. We use only genuine, factory-approved OEM (original manufacturer) parts for all repairs. We do not use aftermarket or refurbished parts unless you ask for them and agree to it in advance.
What areas do you serve?
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We serve the Bay Area across San Francisco, San Mateo, Santa Clara, Alameda and Marin counties, including Atherton, Belmont, Burlingame, Cupertino, Los Altos, Los Altos Hills, Los Gatos, Menlo Park, Mountain View, Palo Alto, San Francisco, San Jose, San Mateo, Saratoga, Sunnyvale and Woodside.
Do you offer same-day appliance repair?
4
Yes — we offer same-day appointments whenever available to get your appliance back up and running quickly.
Are you available for emergency repairs?
5
How much does appliance repair cost?
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How long does a repair usually take?
7
Do you repair all major appliances and brands?
8
Why is my refrigerator not cooling properly?
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What should I do if my oven is not heating?
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Do you provide a warranty on repairs?
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How can I book service?
12
Our phone line is answered 24/7. Appointments are available 8am–6pm, Monday–Saturday, and we prioritize urgent issues.
Our service fee is $85, and it’s free when you proceed with the repair. Repair costs depend on the specific issue and parts needed. We always perform a clear diagnosis and explain everything upfront so you know exactly what to expect — no hidden fees.
Most repairs can be completed in one visit once the issue is diagnosed. If parts are needed, we’ll schedule a prompt follow-up.
Absolutely. Our technicians service refrigerators, freezers, wine coolers, ovens, ranges, cooktops, dishwashers, washers, and dryers from a wide variety of major and premium brands.
Common causes include dirty coils, faulty fans, thermostat issues, sealed system problems, or door seal leaks.
Check power and settings first. If the problem continues, it may be a heating element or igniter issue — call for diagnosis.
Yes — we stand behind our work and provide warranty coverage on parts and labor.
Call (650) 777-5552 (answered 24/7) or use the Book a Repair page on this website.